Support

Something not working, or an idea for the apps or the appliance?

• Read the guide first: User guide and the troubleshooting section of the Mac app page.
• Report a bug or ask a question:open an issue on GitHub. Mention the app and version (shown under About Airlock), your device and what you expected to happen.

Common questions

The app doesn't find my Airlock. The phone or Mac must be on the same network as the Pi. Guest and corporate Wi-Fi often block Bonjour. Check that Airlock has Local Network access in Settings › Privacy & Security › Local Network.

Do I need an Airlock to use the app? Yes. The app manages drives plugged into an Airlock: a Raspberry Pi 4 running the free Airlock image; see Installation.

Where are drives in the Files app? Open Files › Browse. Each shared drive is listed under Locations as soon as the app has seen it.